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What is TeleUpachar?
TeleUpachar is an online platform where users can get a consultation from doctors remotely. We are a 100% virtual healthcare provider that handles every step of the process, from diagnosis to virtual doctor visits, treatment plan, and follow-up.
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How to create an account in TeleUpachar?
To create an account, go to ‘https://application.teleupachar.com/”, click on “Create an account” or “SignUp with Facebook”, then fill out all the required details and click on “Create my account”.
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How can I log in to my account?
To Login into your account, go to “https://application.teleupachar.com/” then enter your registered mobile number and password and then click on “Sign In”
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How can I book an online video consultation with a doctor?
First of all, Login in to your account then go to “Get Care”. Search for the doctor by name or by specialty and select the doctor of your choice. Fill out the details to request an appointment and select the preferred date and time for the appointment and then click on “Submit”.
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How can I add my history and/or documents?
First of all, Login in to your account then go to “My Health”. Click on “Add History” and then fill out the required details, upload the document and then click on “Save Changes”
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How can I get my e-prescription after my appointment?
Go to “My Health”, scroll down to Doctor’s notes and then select the e-prescription by clicking on “Open”. Click on “Download” to download the e-prescription.
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Do you do medicine delivery as well?
Yes, we do have a medicine delivery service. However, the service is available only for Kathmandu, Bhaktapur, and Lalitpur.
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How can I pay for my scheduled appointment?
After you book an appointment, go to “My Health”. There, at the “My appointment” section you can find your booked appointment details with the “Pay Now” icon. Click on the “Pay now” icon and then click on “Pay with Esewa”. A confirmation box will appear, then click on confirm. A new page with the payment details will appear, all you have to do is enter your Esewa number and password and click on “Login”. Your Esewa details will appear, confirm them and then click on “Continue Payment” and “Confirm”. A token number will be sent to your registered mobile number, enter them and then click on “Confirm” again. The payment will be successful.
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How do I know whether my device is compatible with video consultation or not?
To test your device for compatibility, go to Dashboard and click on the “ Test Your Device” icon. The video call screen will open, then click on “Start Video Call”. Video and Audio notifications will pop up, which you need to allow them both. If the camera starts working and you can see your picture, that means the device is compatible with a video call.
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How to join the video call for my scheduled appointment?
At the scheduled appointment time, login into your account. There, at the “My appointment” section you can find your booked appointment details with a video call icon. Click on the video call icon and the video call screen will open. Click on “Start Video Call”. Video and Audio notifications will pop up, which you need to allow them both. The doctor will start the video call from the other side as well and the call will be connected
